We want you to be happy with what you ordered. If you're not completely satisfied, we're here to help. See our individual policies for Products, Services and Workshops.

PRODUCTS (Repair Tools, Books and Reworked Items):

Returns: You have 30 days from the date you received your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all tags attached. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@nicerepair.studio with your order number and the reason for the return. We'll send you return instructions and, if applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

Non-returnable items: Certain items can't be returned, including perishable gift cards and items marked as final sale. Please contact us if you have questions about a specific item.

Damaged, defective, or incorrect items: Please inspect your order when it arrives and contact us within 14 days if an item is defective, damaged, or not what you ordered. We'll make it right with a replacement or full refund, and we'll cover the return shipping.

Exchanges: The fastest way to get a different size or color is to return the item you have and place a new order once the return is accepted.

Refunds: Once we receive and inspect your return, we'll notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Late or missing refunds: If you haven't received your refund after 14 business days, first check with your bank or card provider. If you still need help, contact us at hello@nicerepair.studio

Contact us: Questions about returns? Reach us at hello@nicerepair.studio

REPAIR & ALTERATION SERVICES:

Our guarantee: All repairs and alterations are guaranteed against defects in workmanship for 60 days from the date of pickup. If a seam comes loose, a hem drops, or a repair doesn't hold under normal wear during that time, bring the garment back and we'll correct it at no charge.

Please check your garment at pickup: We encourage you to try on altered and repaired items once received. Items that have been worn extensively, washed, or dry-cleaned after pickup may not be eligible for free adjustments, since this can affect fit and makes it harder to assess the original work.

Refunds: Because repair work involves labor that can't be undone, our first remedy is always to redo or correct the work. If we're unable to fix the problem to your satisfaction, we'll offer a partial or full refund of the service fee at our discretion. Refunds are issued to the original payment method [or as store credit].

What's not covered: Our guarantee doesn't cover issues caused by the condition of the garment itself, such as worn, weakened, or deteriorating fabric, as well as normal wear and tear, damage from accidents, washing, or improper care after pickup, alterations made according to measurements or instructions you provided, work done on or with customer-supplied materials (zippers, buttons, fabric, and so on), and changes in the wearer's size after the fitting.

Delicate, vintage, and high-value items: Some garments, including vintage pieces, leather, suede, beaded or embellished items, and very fine fabrics, carry more risk during repair. We'll discuss any concerns before starting work, and these items are accepted at the owner's risk unless otherwise agreed in writing.

Loss or damage: We take great care with every garment. In the unlikely event an item is lost or damaged while in our care due to our negligence, our liability is limited to the fair market value of the garment. Please let us know about high-value items when you mail or drop them off.

Deposits and cancellations: For larger jobs such as bridal or custom work, a deposit of 50% is required and is non-refundable once work has begun

Unclaimed items: Garments not picked up within 90 days of completion will be considered abandoned and may be donated. We'll attempt to contact you before this happens.

Contact us: Questions or concerns about your repair? Reach us at hello@nicerepair.studio or visit us during our studio hours.

WORKSHOPS:

Cancellations by you: If you cancel 14 or more days before the workshop. If you cancel between 2 and 13 days before, you can choose a 50%]refund or a full credit toward a future workshop. Cancellations made less than 2 days before the workshop are not eligible for a refund, but you may transfer your spot one time (see below).

Transfers and exchanges: You're welcome to transfer your spot to another person at any time before the workshop at no charge; just email us their name and contact details. You can also switch to a different date or workshop of equal value up to 2 days before your original workshop, subject to availability. If the new workshop costs more, you'll pay the difference; if it costs less, the difference will be issued as credit.

Credits: Workshop credits are valid for 12 months from the date issued and can be applied to any workshop. Credits are non-transferable and can't be exchanged for cash.

No-shows and late arrivals: If you don't attend and haven't cancelled or transferred your spot, no refund or credit will be issued. If you arrive late, we'll do our best to catch you up, but we can't extend the session or offer a partial refund.

Cancellations by us: If we need to cancel or reschedule a workshop due to low enrollment, instructor illness, severe weather, or other circumstances beyond our control, you'll be offered a full refund, a transfer to the new date, or a credit toward another workshop, your choice. We're not responsible for travel, accommodation, or other costs you may have incurred.

How to cancel or transfer: Email us at hello@nicerepair.studio with your name, the workshop name and date, and whether you'd like a refund, credit, or transfer. Refunds are processed to your original payment method within 5–10 business days.

Contact us: Questions or concerns about a workshop? Reach us at hello@nicerepair.studio or visit us during our studio hours.